consulting 101: don’t run over your client

2010
02.06

Since I now live in the suburb, I have to drive to catch the commuter train every morning.
Trying to get as much sleep as possible, I have been leaving the house later and later.

On one Thursday or Friday in late 2009, I left house pretty late and was trying to get to the train station on time.
There was this one guy driving a scooter nonchalantly, and I was right behind him.
I quickly switched lane, zoomed, and passed him on the other line.
Realizing that there was a garbage truck in front of me, I quickly turned my head to the other lane, empty…sort of.., and switched back to the scooter’s lane, right in front of it.
I got to the train station on time.

On Saturday, I got an email from my client, telling me that he thought he almost got run over by me, asking me if I drove a blue Honda Civic and if my license plate was 925xxxx. I said…yea…that was me….but there was no way it was me, I was such a good driver. I asked him what he drove. And of course, he rode that scooter.

He told the story to my boss, and my boss re-told the story to my big boss during our end-of-project dinner. One advice from my big boss: it’s not a good idea to run over our client.

Consulting 101, Rule #11: Do not run over your client.

NOTE: I still got a good score on the point “client relationship building” during my performance evaluation :)

Tags:

One Response to “consulting 101: don’t run over your client”

  1. Bill Reed says:

    Anyone who drives a scooter deserves to be run off the road.

Your Reply